The Complaints Procedure at Bet365
2017-09-29 09:32:07Of course, Bet365 don’t ever want you to feel like you have the need to hand them any sort of complaint about your experience at their site, they say themselves that their aim is to ensure that all customers always have a great experience when using their services. However, they recognise there are occasions where they may not have been able to meet your expectations and may have caused you some sort of issues as a direct result of something they have overlooked in their customer experience quality assurance. If this happens to be the case then they want to have a quick and easy way to voice your dissatisfaction so that they can remedy your ill and learn from their mistakes.
The Bet365 customer service team is one of the most highly trained in the business at resolving any queries in order to provide a satisfactory outcome so you will probably not even have to go as far as the complaint process in the first place. On the rare occasions where this is not possible, you can request for your complaint to be escalated to a senior team member, who will independently review and seek a resolution to your complaint.
Making a Complaint
Should you wish to raise a complaint, you can do so via Live Chat, Email, Telephone, Web Message or Post.
What to Provide
In order to resolve your complaint as quickly as possible, it is important that you provide Bet365 with as much information as you can, including:
- Your name
- Your username
- Your four-digit security number
- The full details of your complaint
Upon receipt, your complaint will be assigned to an individual member of the Customer Service team to assess and resolve. Bet365 hopes that it will be able to get back to you about your complaint, hopefully with a solution to it within the space of 24 hours although of course, this is not always possible for them to do depending on when the complaint was sent and other such variables.
If you are not satisfied with their response, you can request an escalation which will be overseen by a member of the Bet365 Customer Service Management team. This should be viewed as Bet365's final response.
If you are still not in agreement with the final response you can refer your complaint to the Independent Betting Adjudication Service (IBAS). Bet365 will abide by the ruling delivered by IBAS on all occasions.
Hopefully, of course, none of this will be necessary but it is always good to know what options are open to you in the case of a complaint or issue.
Check out our Bet365 Casino Review or go visit Bet365 Casino now!
Top Casinos
Best Welcome Bonus
-
Vegas ParadiseGrab an excellent 50% Welcome Bonus up to £100 plus 25 Free Spins at Vegas Paradise!#Ad New Players Only. UK players only. Wager from real balance first. 50X wager the bonus. Contribution varies per game. selected games only. Wager calculated on bonus bets only. Bonus valid 30 days / Free spins valid 7 days from receipt. Max conversion: 3x the bonus amount or from free spins: £20. Min Deposit £10. Withdrawal requests voids all active/pending bonuses. Excluded Skrill deposits. Full Terms Apply. BeGambleAware.org.Read ReviewClaim Bonus
-
Mayfair CasinoClaim up to £400 in bonuses plus 175 Spins with Mayfair Casino!#Ad New customers only. First three deposit only. Min Deposit £ 10. max total bonus £ 400 and 175 spins. 30x bonus wagering (deposit + bonus), 30x spins wagering, 4x conversion. Selected slots only. T &Cs apply. Over 18s only. BeGambleAware.org.Read ReviewClaim Bonus
-
UnibetDeposit with £10 and get £40 with Unibet!#Ad 18+. BeGambleAware.org. New Customers Only. Minimum deposit £10. 50x wagering requirement apply. Bonus will expire 30 days after opt-in. Further T&C's apply.Read ReviewClaim Bonus
-
CasinoLuckCasinoLuck welcomes you with a superb 100% Welcome Bonus up to £50 and 50 Spins on the Starburst slot!!#Ad Terms & conditions apply. New players only. 18+. Min Deposit £20. Wagering requirement apply 35x. Offer valid for 72h. BeGambleAware.org.Read ReviewClaim Bonus
-
Genesis CasinoGenesis Casino welcomes you with a 100% bonus up to £100 + 300 Free Spins on Starburst!!#Ad 18+ Full T&C's Apply.. New players Only. £10 min deposit. £5 max bet using bonus. 40x wagering applies. Bonus valid for 14 days. 30 Spins will be credited instantly upon qualifying deposit + then 30 per day for 9 days on Starburst. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. - BeGambleAware.orgRead ReviewClaim Bonus