The Complaints Procedure at Bet3652017-09-29 09:32:07
Of course, Bet365 don’t ever want you to feel like you have the need to hand them any sort of complaint about your experience at their site, they say themselves that their aim is to ensure that all customers always have a great experience when using their services. However, they recognise there are occasions where they may not have been able to meet your expectations and may have caused you some sort of issues as a direct result of something they have overlooked in their customer experience quality assurance. If this happens to be the case then they want to have a quick and easy way to voice your dissatisfaction so that they can remedy your ill and learn from their mistakes.
The Bet365 customer service team is one of the most highly trained in the business at resolving any queries in order to provide a satisfactory outcome so you will probably not even have to go as far as the complaint process in the first place. On the rare occasions where this is not possible, you can request for your complaint to be escalated to a senior team member, who will independently review and seek a resolution to your complaint.
Making a Complaint
Should you wish to raise a complaint, you can do so via Live Chat, Email, Telephone, Web Message or Post.
What to Provide
In order to resolve your complaint as quickly as possible, it is important that you provide Bet365 with as much information as you can, including:
- Your name
- Your username
- Your four-digit security number
- The full details of your complaint
Upon receipt, your complaint will be assigned to an individual member of the Customer Service team to assess and resolve. Bet365 hopes that it will be able to get back to you about your complaint, hopefully with a solution to it within the space of 24 hours although of course, this is not always possible for them to do depending on when the complaint was sent and other such variables.
If you are not satisfied with their response, you can request an escalation which will be overseen by a member of the Bet365 Customer Service Management team. This should be viewed as Bet365's final response.
If you are still not in agreement with the final response you can refer your complaint to the Independent Betting Adjudication Service (IBAS). Bet365 will abide by the ruling delivered by IBAS on all occasions.
Hopefully, of course, none of this will be necessary but it is always good to know what options are open to you in the case of a complaint or issue.