Responsible Gaming is a top priority for Virgin Games

2017-11-02 15:51:08

At every online casino player safety should be their number one priority and at Virgin Games that is certainly the case. Virgin Games are committed to providing a fun, friendly and safe gaming environment that all of their players can enjoy. At Virgin Games they’ve put a number of measures in place to help all of their players stay in control of their gaming.

Underage Gambling

It is illegal for anyone under the age of 18 to open a Virgin Games account. All new players at Virgin Games are required to verify their age within 72 hours of opening their account. Virgin Games performs an electronic age verification process using a third-party data reference company to validate the age and identity of all new members. If any member of the casino is found to be under the age of 18 all of their bets will become null and void and any winnings will be forfeited. The account and any remaining balance will also be frozen.

Know Your Limits

One of the most important things to always remember when gambling online is to know your limits. You should never gamble more than you can afford and always set yourself sensible limits. Virgin Games recommends that you:
  • Always establish limits for depositing, wagering and losses before you start playing.
  • Decide before you start playing on a time limit for your gaming and stick to it. It’s also important to take regular breaks while you play.
  • Never gamble if it interferes with or affects your daily responsibilities.
  • Never gamble if you if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
  • Never gamble if your primary aim is to recover losses.

Setting Gaming Limits

Virgin Games offer players a range of tools that they can use to help them to stay in control of their gaming. Players can use deposit limits to limit the amount of money that they can deposit at the casino. At Virgin Games you can set daily, weekly or monthly deposit limits. Deposit limits can be reduced at any time but any increases only come into effect after 24 hours. To limit the amount of time that you’re spending gambling online Virgin Games allows you to set Session Reminders. Session Reminders are friendly reminders that let you know how long you have been playing and when you should take a break.

If you feel that you are no longer in control of your gambling you have a number of different options at Virgin Games to deal with the problem. You can choose to close your account with Virgin Games at any time for any reason by contacting the customer support team. This is a standard account closure and the account can be reopened at any time by getting in touch with the customer support team. If you feel that you need a short break from the casino you can temporarily close your account for a set period of time between 24 hours and 6 weeks. During this time you won’t be able to log into your account. If you wish to take an extended break from Virgin Games you can opt for self-exclusion. You can self-exclude yourself from Virgin Games for a set period of time (a minimum of 6 months and a maximum of 5 years) during which time you’ll have no access to your account. You also have the option of permanently deleting your account.

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