mFortune's Support System - There for youWednesday, Jul 5, 2017 09:43
That is why mFortune have put the time and money into making sure that they have a dedicated staff to deal with each and every one of their customer’s complaints, questions and problems regarding the site.
This is a huge boost to the customer’s satisfaction and happiness as they know that the answer to their problem isn’t far away at all and that they can be back to using the site to its full potential in no time at all.
There are three ways that you can request technical support from the mFortune team, Email, telephone or through their dedicated live chat. Each of these has their own advantage of course and here’s a quick look at each of them in detail.
A very straight-forward way of getting in contact with mFortune is through their email support. All you have to do is open up your email account and write them a message detailing your issue in the best way you can. Then wait for their response, normally it doesn’t take long at all for them to respond and so you will likely have your answer rather quickly, however, the response time does vary with the volume of correspondence that the site is getting. The site says that it usually responds within 24 hours to any request but it is often much sooner.
One of the best things about email is that it is absolutely free and always will be so it is a good way to get into contact with them for that reason. Again though if your issue is one that is extremely time sensitive then you may wish to use one of the following, more instant forms of communication.
Ah, good old-fashioned telephone, as instant as instant can be. The mFortune helpline is no different in this respect and is open 24/7 and 365 days a year for you to make your call and have your issue resolved. It can be extremely useful to be able to talk your problem through with a member of staff so that they can fully understand what is troubling you and then talk you through a solution instantaneously.
The mFortune call-centre staff are knowledgeable and patient and are extremely used to dealing with a wide array of problems and so will no doubt be able to solve yours in a heartbeat, just give them a call. They are also based in the UK which will help overcome some of the language/accent barriers that come with some overseas call-centres (unless they’re scouse or something).
If you don’t feel like waiting for a reply or having to speak to someone over the phone there is a third alternative just for you. It is the perfect mix of the benefits of email and telephone, it is instant, free and it allows you to talk through your problem with a dedicated member of staff.
To find the live chat function simply go to the mFortune website and click on the blue square on the right-hand side of the screen that says ‘Support’ and a side menu will pop out. Click on the ‘Start Live Chat’ button to be connected to a member of the mFortune technical support team immediately.