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Getting in touch with Deer Old SuperLenny

Wednesday, Oct 4, 2017 09:53

It doesn’t happen very often but sometimes when using a site you will run into some sort of problem that is preventing you from doing something you want to. It may be a user error or just as likely it could be an error on their behalf, this stuff can happen because any sort of system is prone to running into problems from time to time especially ones as big as online gaming sites that have thousands of users visiting every day. Not every eventuality can be tested for and some technical errors can slip through the cracks.

That is why it is important for these sites to have a way of getting in contact with some sort of assistance and support staff that will help the user to work through the problem. It is advantageous for both sides of the equation as the customer will have his or her problem sorted sooner and the site will get a boost in public favourability and reputation which will bring more customers and keep existing ones around for longer.

Below is a couple of ways that you can get in contact with the guys and gals over at SuperLenny in case you run into any problems and need a helping hand in any way at all. The staff is engaged and ready to help you as soon as they can in a fast and satisfying way so hopefully, your issues will be resolved in no time.

Help System


One of the easiest ways to contact SuperLenny is to do it directly through their site. To do this you will need to click on the ‘Live Help’ button on the bottom left-hand corner of the screen.

A window will pop up above your normal page and there will be the text ‘I would Like Help With’ and underneath that is a drop-down menu with all the services that SuperLenny offer. Click on the one you want help with.

After that, all you have to do is enter your name and email address so they can get back to you and then put in your message detailing your current issue on the site.

Live Chat


Be put in contact with a live SuperLenny staff member and talk through your problem and its solutions in real-time over text communication.

This is a great system as it is instant and you can really go into the details of what’s bothering you. It is also easy for the customer assistant to walk you through the process step by step at a comfortable pace because you don’t have to worry about trying to remember what they said just then as everything is kept on screen in text form.

Email


If you’d prefer to get in touch by email then that is just as viable an option. Email can be great for long-form messages and really getting into the minutia of a problem but remember that it is not always as instant so you might be waiting just that little bit longer.

Simply shoot them an email to support-en@superlenny.com and detail your issue in full there.


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