Depositing/Withdrawing with Casino RoomSaturday, May 27, 2017 16:00
Instant Bank/Trustly allows instant deposits and same day payouts. Instant bank allows for a maximum of £$€1000 deposit per day and £$€2000 cash out. If you would like to cash out more funds then requesting a regular bank transfer. Is advised by Casino Room. For deposits, users should make sure that they enter the unique reference number given during the deposit process in order to allow the Casino Room payments provider to know where to send the funds to.
If you are missing an instant bank deposit, the chances are that you didn’t enter this unique reference number. Casino Room is able to locate your deposit manually if you provide a screenshot of your online banking page showing the transaction in question and the account number that the funds have been sent to. Trustly is not available in all countries and processing times vary depending on your bank.
Withdrawing Money With Casino Room
The length of time it takes for withdrawals to be made with Casino Room will depend on the method used. Visa and Mastercard will take up to 3 working days. Trustly and Entercash should usually process on the same day, for 90% of banks at least. Bank transfer will take up to 5 days to process, so users will need a little more patience here. Users of Skrill and Neteller should allow 48 hours for the withdrawal to process, but in most cases, this will take around 24 hours.
Casino Room users may have to offer some proof of identity before a withdrawal is carried out. Casino Room has its very own security and finance team who process the payouts. An unverified account will not be able to withdraw funds, and users may be asked for such documents as a utility bill, bank details and identification such as a copy of your passport. Casino Room users making withdrawals should check their email inbox and spam folder to see if there are any pending messages from the security and finance department.
Deposited Money Missing
Any missing bank transfer will require a screenshot of the online banking page showing the transaction. If another method is being used, Casino Room users will be asked to provide a screenshot/proof of purchase showing the transaction in question. Casino Room customers are advised to contact the support team in this unusual instance, providing a proof of purchase.
Failure To Deposit/Withdraw With A Certain Payment Option
Some payment options are only available to certain markets and geographic areas and will change depending on your location. Options such as Visa and Mastercard are quick, convenient and secure and are strongly advised for transferring funds. Visa and Mastercard are respected globally and offer security to both the payer and the payee.
Requesting A Withdrawal/Cashout
According to Casino Room policy in compliance with Anti-Money Laundering requirements, money in your account is to be sent back to the same account which was used to make the deposit. For example, if you deposit with a debit card, you need to withdraw to the same credit card.
Casino Room can pay back to other options if you verify your account by completing a KYC "know your customer". You will be able to cash out only to registered payment options used during the deposit. If you have not registered any deposits, you may select bank transfer.