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Customer Care with CasinoRoom

Tuesday, Jun 27, 2017 14:12

This is most often due to a reluctance on the company’s part to invest in their customer services infrastructure as a cost saving measure during expansion. Sometimes this lack of spending pays off in a big way for the company as they have not sunk a huge amount of money into something that doesn’t actively generate revenue for them. However, other times it can cause the company major problems in the long run with unsatisfied and angry customers who decide to take their business and therefore their money elsewhere.

It is smart then to follow the lead of companies who have a good network in place for their customers’ queries and complaints so as to give them an outlet to vent them and provide them with the necessary information that they need to solve whatever issue they are having in a quick and concise way. One of these companies with a good customer focused approach to troubleshooting is CasinoRoom.

CasinoRoom has been in the online gaming business for 18 years at this point and it is without a doubt that experience and maturity that has helped them to realise the importance of developing their customer care system. The customer help services at CasinoRoom are comprehensive, to say the least, and come in two major forms, direct contact and posted information.

Posted Information – FAQ’s


If you need help with something on the website it is always a good idea to look at the Frequently Asked Questions section of the site to see if your problem has been deemed frequent enough that it’s warranted a posted solution.

To do this you simply click on the ‘Help’ button in the top left-hand corner of the site and you will be brought directly to the FAQ section. Handily you can search your query in the box provided and get your answer even faster!

The main advantage of the FAQ section is that you can save a lot of time for both you and the customer service staff by finding the answer yourself so it really is a win-win situation.

Direct Contact


If you do not find the answer to your problems in the extensive FAQ section of the website have no fear for all is not lost, you can still very easily contact the website directly and deal with a real person who will field your questions and bring you towards a solution.

There are four main options available to you when you have an inquiry, you can skype them, live chat, email or phone them so you really do have a great chance to solve your issues quickly.

Live Chat


In a world of instant communication, instant coffee and instant gratification a live chat with a customer service representative is the best way to get your problem solved. The advantages are numerous, you can explain your situation in detail, not have to deal with being put on hold and have a little bit of fun with the person on the other end. The live chat option in the help section is extremely useful and the dedicated customer support staff will try their very best to make sure you’re satisfied with the service.

Email


If you don’t wish to engage in a live chat you can always send them an email at support@casinoroom.com and they will be sure to get back to you asap with a solution or a movement towards a solution to your issue.

Phone


The phone line is always open at CasinoRoom so if you feel that a phone call would best serve your inquiry then drop them a line at +4420 7193 4376.